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Customer Service
Customer Service
- Overview
- Help/FAQs
- How to Order Online
- How to Register
- How to Pay
- Shipping Information
- Returns
- Tax Forms
- Contact Us
- Catalogs
Customer Service
Amanda Blu & Company is a full service apparel and accessories manufacturer with sales representatives and showrooms across the country.
We take pride in providing exceptional customer service to our sales representatives and customers by being available to you online and by phone.
We value your business and partnerships with our rep groups.
With our low minimum opening order requirement of $150 and reorders of $100, we are easily accessible to businesses of all sizes. Our highly trained staff is here to assist you.
Please browse our website to learn more about products and services we provide.
Help/FAQs
We have compiled a list of frequently asked questions to assist you with online information.
If you have a question that you do not see answered here, please contact your sales representative or our customer service associate 1-877-381-9494.
Do I have to own a business to purchase product from Amanda Blu & Company?
We are primarily a business-to-business wholesale supplier. We only sell to businesses reselling our products. Please feel free to quickly set up an account via the form online.
What if I forgot my Account Password?
At any time when you are asked for your Username and Password you have the option to click on Forgot your Password? to receive a password reminder.
Will my Sale Representative get credit and Commission for my web order?
If you have an established rep that has done a sales call to your store within the past 8 months, they will be your rep on record and receive commissions and credit for all web and phone ordered sales.
Can I track my online order once it has shipped?
Tracking information will be provided in the invoice you recieve after your order is processed.
How do I know if you have received my online order?
After you submit an order, you will see a page that thanks you for the order and gives you the Web Order Number. Also, you will receive an email right away, confirming the order. If you ever have any doubts, feel free to contact us at 877-381-9494. We will be happy to assist you.
Can I add to an order after I have submitted it to you online?
Due to our rapid order turnaround, typically we are unable to add to orders that have already been submitted. Orders go through an automated process to have them ready to pack each morning. Please be certain to include everything you need before submitting.
What happens if I backorder products on your website? Do I pay for them when I order them?
You will not pay for any backordered merchandise until it ships. When a backordered product becomes in-stock, it will automatically be shipped.
How do I save an online order to finish later?
From your shopping cart, you have the option to Hold the order. Orders can be held online for 10 days at a time. If you do not do something with it within 10 days, it will be deleted. To retrieve a held order, click on My Orders, and then click on View Orders on Hold.
Is there a minimum order requirement?
We have only a $150 minimum opening order requirement and $100 minimum reorder.
What are your shipping methods?
We primarily ship all packages by ground via United Parcel Service and USPS®. We have alternate shipping methods and rush delivery service available. Please call 877-381-9494 to speak to a Customer Service Representative for more details.
How can I pay for my order?
You will be asked to select a Payment Method as part of the shopping cart process but payment is not made online. Payments are not due until an item has shipped.
Several payment options are available:
Credit Cards: VISA®, MasterCard®, American Express®, or Discover®. Dating Terms can be provided with approved credit. Please email a credit sheet to info@amandablu.com. You will be contacted by customer service to finalize all order payments for credit card or dating terms.
Is this website secure?
Yes. We give you our assurance that you have nothing to be concerned about when ordering from our web site. Our web site has security measures in place to protect all information given to us. We have an SSL (Secure Sockets Layer) connection to the area that asks you to input information such as your name, credit card number, etc.
I have a general question, how can I contact you?
You may contact us using one of the following options:
Telephone: 913-381-9494
Email: info@amandablu.com
Phone: 877-381-9494 or 913-381-9494
Phone: 877-381-9494 or 913-381-9494
Accounting/Billing Inquiries
877-381-9494 ext 108
Mailing Address:
877-381-9494 ext 108
Mailing Address:
23520 W. 86th St.
Shawnee, KS 66227
Fax Order: (913) 381-2908
How to Order Online
You will find that the online ordering process is simple and suitable for you to use. The information below will give you assistance in getting started with your first online order.
Login for Existing Customers who already have a Username and Password
All existing customers who have a Username and Password that have been setup for them already may login to the web site at any time. In order to view all product details, you must click on the login button, then type your Username and Password.
Login for Existing Customers who DO NOT have a Username and Password
All existing customers who have not registered on the web site must Register a username and password by clicking on the Register link in the website header. Once you complete the registration form, an email will be sent Amanda Blu to validate that you are an existing customer. Once we have validated you as an existing customer, you will receive a confirmation email within one business day after you submit your request. This email will confirm your username and password. You will now be ready to Login to your account and place online orders!
Login for NEW Customers
If you are not currently set up as a customer, you must Register to become a new customer by clicking on the Register link in the website header. Please note that we are a true wholesale business. We only sell to businesses with a State Sales & Use Tax Number. We will use the information you provide in the Registration form to validate you as a new customer. This process may take approximately 1-2 business days. Once we have validated you as a new customer, you will be immediately provided a Username and Password. You will now be ready to Login and place online orders. Alternately, if you wish to speak to a sales representative to assist you with your account set up, please feel free to call our toll free phone number, 877-381-9494.
For your convenience, we also have these other methods available for you to place your order: By Phone, Fax, email using web form below.
Printable Web Order Form (PDF)
How to Pay
Credit Cards: VISA®, MasterCard®, American Express® or Discover®. Dating Terms can be provided with approved credit. Please email a credit sheet to info@amandablu.com.
Credit Cards If you wish to pay with MasterCard® or VISA®, please have the card number, the expiration date, the security code on the back of the card, the person's name imprinted on the card, and the billing address (street address and ZIP Code) for the card being used.
We reserve the right to limit payment terms, and to make changes to our policies as needed.
Shipping Information
Domestic orders placed Monday-Friday, are shipped within 7-10 days. Unless UPS Overnight®, UPS 2Day®, and UPS Express Saver® additional fees are paid and specified on orders instructions.
International orders are subject to next day processing and can encounter delays. Adjustments made to these orders, once processed, are subject to a $25 service charge(s).
Shipping charges are added to all orders when the order ships. For orders placed over the Internet, you will be notified via email of your final total including all shipping charges after the order has invoiced and shipped. For orders placed by phone, you may request that a sales representative call you with your final total including shipping charges.
Orders are shipped via ground service unless you instruct otherwise.
Our Primary method of shipping is via UPS® Corporation and USPS. Other carriers are available including, common carrier freight lines, buses, and airlines. When choosing an alternate service, certain restrictions may apply and additional charges may result.
Rush delivery service is available via UPS Overnight®, UPS 2Day®, and UPS Express Saver®, all at charges greater than ground service. Please remember that most rush delivery charges are based on dimensional weight or real weight (whichever is greater) and result in higher freight charges.
The number of delivery days is based on the number of business days following the day of shipment (not including Saturday, Sunday, or holidays).
Returns
On occasion, products need to be returned to Amanda Blu & Company. Please adhere to the following guidelines:
- Returns will not be accepted without prior approval. To obtain return authorization, please call 877-381-9494 or email: info@amandablu.com. Upon consent, the goods should be returned with a copy of the return merchandise authorization form and in the original packing materials including inner cartons. Example: set of 2 earrings in the original packaging with Amanda Blu labels and not priced by retailer and mailed with protective packaging. Incorrectly shipped merchandise must be returned in its original condition with the original packing materials. Product returned not in compliance with company policy is subject to refusal.
- Returns must be made within 30 days of date of purchase.
- Misused or abused products are not subject to return. Products that have been ticketed by retailer will not be accepted.
- Damaged and/or defective products will be sent back via a call tag created and provided by Customer Service.
- Credit due will be applied to your account after receipt and evaluation of said merchandise.
- Discontinued or Web Special is not subject to return.
Returned merchandise is subject to a 20% restocking service charge.
Liability Policy: Your sole and exclusive remedy against Amanda Blu & Company is limited to the return and replacement of said merchandise. You shall have no right against Amanda Blu & Company for incidental or consequential damages.