Customer Service

Customer Service

 


Customer Service


Amanda Blu & Company is a full service craft and fashion accessories manufacturer with sales representatives and showrooms across the country.

We take pride in providing exceptional customer service to our sales representatives and customers by being available to you on line and by phone.

We value your business and partnerships with our rep groups.

With our low minimum opening order requirement of $200 and reorders of $50, we are easily accessible to businesses of all sizes. Our highly trained staff is here to assist you.

Please browse our website to learn more about products and services we provide.


Help/FAQs


We have compiled a list of frequently asked questions to assist you with online information.

If you have a question that you do not see answered here, please contact your sales representative or our customer service associate 1-877-381-9494 ext 243.

I have to own a business to purchase product from Amanda Blu & Company?
Yes. Amanda Blu is a business-to-business wholesale supplier. We only sell to businesses reselling our products. Consequently, we will need your State Sales and Use Tax ID Number. We do not sell to individuals for personal use.

How do I place an online order?
Amanda Blu & Company has taken every precaution to make your online ordering process trouble-free and convenient. How to Order OnLine page will help you get started with your first online order. Click the How to Order OnLine page by clicking the highlighted words in this sentence or you may visit our Customer Service section and then click on "How to Order OnLine".

What if I forgot my Account Password?
At any time when you are asked for your Username and Password you have the option to click on Forgot your Password? to receive a password reminder.

Will my Sale Representative get credit and Commission for my web order?
If you have an established rep that has done a sales call to your store within the past 8 months they will be your rep on record and receive commissions and credit for all web and phone ordered sales.

How can I search for products on your web site?
Initially, we use a SHOP BY CATALOG Method. In a few weeks you will be able to search by product category and type. 
Can I track my online order once it has shipped?
Our Customer Service Representatives are available to track your order during the above listed hours. Please be prepared to give us your customer number and the date you placed your order. Our Customer Service Representatives will be able to give you information on where your shipment is and when it will arrive.

How do I know if you have received my online order?
After you submit an order, you will see a page that thanks you for the order and gives you the Web Order Number. Also, you will receive an email right away, confirming the order. If you ever have any doubts, feel free to contact us at 877-381-9494. We will be happy to assist you.

You will receive a confirmation email advising you of your order’s ship date within 24 hours of submitting your order.

Can I add to an order after I have submitted it to you online?
Due to our rapid order turnaround, typically we are unable to add to orders that have already been submitted. Orders go through an automated process to have them ready to pack when we get here in the morning. Please be certain to include everything you need before submitting.

What happens if I backorder products on your website? Do I pay for them when I order them?
You will not pay for any backordered merchandise until it ships. When a backordered product becomes in-stock, it will automatically be shipped.

How do I save an online order to finish later?
From your shopping cart, you have the option to Hold the order. Orders can be held online for 10 days at a time. If you do not do something with it within 10 days, it will be deleted. To retrieve a held order, click on My Orders, and then click on View Orders on Hold.

Is there a minimum order requirement?
Yes, there is a $200 minimum opening order requirement and $50 minimum reorder.

How late can I place an order and have it shipped the same day?
Expedited Next Day Orders (service charge applies) can be placed up until noon C.T. Monday through Friday to ship the same day.

What are your shipping methods?
We primarily ship all packages by ground via United Parcel Service and USPS®. We have alternate shipping methods and rush delivery service available. Please call 877-381-9494 to speak to a Customer Service Representative for more details.

Do you ship products outside the United States?
Yes, we do offer shipment outside of the United States. Please call 877-381-9494 to speak to a Customer Service Representative for more details.

How can I pay for my order?
You will be asked to select a Payment Method as part of the shopping cart process but payment is not made online. Payments are not due until an item has shipped.

Several payment options are available:
Credit Cards: VISA®, MasterCard®, American Express®, or Discover®. Dating Terms can be provided with approved credit. Please email a credit sheet to info@amandablu.com. You will be contacted by customer service within 24 hours to finalize all order payments for credit card or dating terms.

How do I request catalogs?
Please call your Sales Representatives or our Customer Service Representative at 877-381-9494 to order available catalogs.

Is this website secure?
Yes. We give you our assurance that you have nothing to be concerned about when ordering from our web site.

Our web site has security measures in place to protect all information given to us. We have an SSL (Secure Sockets Layer) connection to the area that asks you to input information such as your name, credit card number, etc.

I have a general question, how do I contact you?
You may contact us using one of the following options:
Telephone: 913-381-9494

Email: info@amandablu.com

Accounting/Billing Inquiries
Toll Free: 877-381-9494 ext 311

Customer Service
Toll Free: 877-381-9494 ext 243

Mailing Address
883 North Jan-Mar CT
Olathe, KS 66061

Electronic Mail
General Information or Questions: info@amandablu.com
Internet Orders & Questions: B2B@amandablu.com

Fax Order: (913) 381-2908


How to Order Online


You will find that the online ordering process is simple and suitable for you to use. The information below will give you assistance in getting started with your first online order.

Login for Existing Customers who already have a Username and Password

All existing customers who have a Username and Password that have been setup for them already may login to the web site at any time. In order to view all product details, you must click on the login button, then type your Username and Password.

Login for Existing Customers who DO NOT have a Username and Password

All existing customers who have not registered on the web site must Register a username and password by clicking on the Register link in the website header. Once you complete the registration form, an email will be sent Amanda Blu to validate that you are an existing customer. Once we have validated you as an existing customer, you will receive a confirmation email within one business day after you submit your request. This email will confirm your username and password. You will now be ready to Login to your account and place online orders!

Login for NEW Customers

If you are not currently set up as a customer, you must Register to become a new customer by clicking on the Register link in the website header. Please note that we are a true wholesale business. We only sell to businesses with a State Sales & Use Tax Number. We will use the information you provide in the Registration form to validate you as a new customer. This process may take approximately 1-2 business days. Once we have validated you as a new customer, you will be immediately provided a Username and Password. You will now be ready to Login and place online orders. Alternately, if you wish to speak to a sales representative to assist you with your account set up, please feel free to call our toll free phone number, 877-381-9494.

For your convenience, we also have these other methods available for you to place your order: By Phone, Fax, email using web form below.

Printable Web Order Form (PDF)


How to Pay


Credit Cards: VISA®, MasterCard®, American Express® or Discover®. Dating Terms can be provided with approved credit. Please email a credit sheet to info@amandablu.com.

Credit Cards If you wish to pay with MasterCard® or VISA®, please have the card number, the expiration date, the security code on the back of the card, the person's name imprinted on the card, and the billing address (street address and ZIP Code) for the card being used.

We reserve the right to limit payment terms, and to make changes to our policies as needed.


Shipping Information


Domestic orders placed Monday-Friday, are shipped within 7-10 days. Unless UPS Overnight®, UPS 2Day®, and UPS Express Saver® additional fees are paid and specified on orders instructions.

International orders are subject to next day processing and can encounter delays. Adjustments made to these orders, once processed, are subject to a $25 service charge(s).

Shipping charges are added to all orders when the order ships. For orders placed over the Internet, you will be notified via email of your final total including all shipping charges after the order has invoiced and shipped. For orders placed by phone, you may request that a sales representative call you with your final total including shipping charges.

Orders are shipped via ground service unless you instruct otherwise.

Our Primary method of shipping is via UPS® Corporation and USPS. Other carriers are available including, common carrier freight lines, buses, and airlines. When choosing an alternate service, certain restrictions may apply and additional charges may result.

Rush delivery service is available via UPS Overnight®, UPS 2Day®, and UPS Express Saver®, all at charges greater than ground service. Please remember that most rush delivery charges are based on dimensional weight or real weight (whichever is greater) and result in higher freight charges.

The number of delivery days is based on the number of business days following the day of shipment (not including Saturday, Sunday, or holidays).


Returns


On occasion, products need to be returned to Amanda Blu & Company. Please adhere to the following guidelines:

  1. Returns will not be accepted without prior approval. To obtain return authorization, please call 877-381-9494 or email: info@amandablu.com. Upon consent, the goods should be returned with a copy of the invoice and in the original packing materials including inner cartons. Example: set of 2                          earrings in the original packaging with Amanda Blu labels and not priced by retailer and mailed with protective packaging. Incorrectly shipped merchandise must be returned in its original condition with the original packing materials. Product returned not in compliance with company policy is subject to refusal.
  2. Returns must be made within 30 days of date of purchase.
  3. Misused or abused products are not subject to return. Products that have been ticketed by retailer will not be accepted.
  4. Damaged and/or defective products are replaced or credited at the discretion of the Customer Service Department.
  5. Credit due will be applied to your account after receipt and evaluation of said merchandise.
  6. Discontinued or Web Special is not subject to return.
If you did not receive merchandise you ordered or received incorrect merchandise, please contact us within 48 hours of receipt. Your satisfaction is important.

Returned merchandise is subject to a 20% restocking service charge.

Liability Policy: Your sole and exclusive remedy against Amanda Blu & Company is limited to the return and replacement of said merchandise. You shall have no right against Amanda Blu & Company for incidental or consequential damages.


Tax Forms


We must have a tax form on file for any of our customers. Without this form we cannot sell to you. Tax forms should be sent to Anne and can be sent by the following methods:

  • email: achrz@amandablu.com
  • fax: (913) 381-2908
  • mail: Amanda Blu & Company
    Attention: Anne
    883 N. Jan-Mar Court
    Olathe, KS 66208

Catalog Request


Wholesale Only

Please email catalog request to info@amandablu.com.